We are hiring!

Customer Service Representative

Overview:

Overview Funding Program is seeking to bring on a talented, motivated, and skilled Customer Representative to provide exceptional customer service and support for our Customer Support Team. Your main responsibility in this role will be providing support on our various communication channels, such as Intercom and Discord. We are looking for someone with prior customer service & trading experience, and that has passion for our industry.

Who you are:

The ideal candidate must have perfect proficiency in English, additional language mainly Spanish will be an added advantage, have strong technical knowledge of the prop firm and forex industry, and would love to become a part of a rapidly growing and meaningful project. You will report directly to the Customer Service Manager. The list of skills below is essential to thrive in this role:

• Excellent Communication

• Critical Thinking

• Experience navigating various online platforms

• Customer Service Skills

• High Quality standards

Primary Responsibilities:

As a customer service representative, you will be handling several communication channels concurrently while delivering great customer care, resolving issues quickly and sympathetically. Crucial duties for this position include adhering to communication standards and norms, keeping management informed of any difficulties, and using critical thinking to come up with solutions. The daily obligations and expectations are described in the following points.

• Responding quickly to consumer inquiries when they are received over Intercom and Discord

• Assist customers by providing accurate and complete information about our program rules and resolving product and service problems to achieve customer satisfaction.

• Keeping up to date with programs changes and effectively relaying updates to customers.

• Properly escalate inquiries to the relevant team.

• Follow and adhere to the company’s communication procedures, guidelines, and policies.

 

Take the test, we will contact the best candidates for an interview.